Customer Support, including full pre and after sales Services, is a primary focus of N. Asteriadis S.A. A fully staffed Service Department, with highly trained employees (Electronics Engineers and Chemists with post graduate and doctorate degrees) and many years of experience, equipped with all the necessary resources, provides timely and effective support in the fields of installations, training, applications, methodology, maintenance, fault correction and quality control (IQ/OQ/PQ) for all the products that the company supplies.

Installations

Every installed instrument is tracked through its serial number, as every service or maintenance operation is recorded and the full history of the instrument is always available on file. Every installed instrument is accompanied by a formal warranty declaration.

Training

The users of the instrument are fully trained by specialized engineers. The training includes:

Every training session is documented with a certificate of training in the name of the user, signed by the training engineer.

Applications

N. Asteriadis S.A. keeps an extensive filing system, which is constantly renewed and updated with the most current methods and procedures, published in the field of Analytical Chemistry. In constant contact with our suppliers and with laboratories that perform similar analysis, our customers are ensured of successful application development.

Calibration and Testing

In addition, every necessary investment has been made to equip our engineers with state of the art testing equipment, which is properly maintained and regularly certified in independent laboratories.

Fully appreciating the importance of instrument qualification in ensuring the integrity of the results, we offer this service for the instruments that we supply, in accordance with the manufacturers instructions. In addition, the Calibration and Testing Laboratory of N. Asteriadis S.A. is certified by Hellenic Accreditation System S.A. (E.SY.D.) to perform calibration and testing of UV-Vis spectrophotometers according to the EN ISO/IEC 17025:2005 standard.